Once you have added the email address, read the steps below and try logging in again.    

1. Verify the email address we have on file for you is correct.  You can find your email address on file above the text box where you will need to enter your temporary password.  If your email address is not correct, call the number on the back of your card for assistance. 
2. Check your Spam or Junk mail folders for the email.  Once you find the email, mark it as not junk or not spam to help ensure proper delivery in the future. 
3. If you notice long delays in receiving your Temporary Password email every time you log in, this could be due to a delay with the email provider that you use.  It may not happen every time and is important to keep checking back to see if it has been delivered.  Some email service providers seem to experience longer delivery delays than others. You may consider changing your email service provider.  If you cannot log in to change your email address, call the number on the back of your card for assistance.
4. If you have tried the steps above and are still unable to log in, call the number on the back of your card to receive further assistance. 

If your Temporary Password does not work, type in the Temporary Password from your email following the guidelines below:

• Be sure to type the password exactly as provided paying attention to upper and lower case letters.
• Do not type any spaces or periods.
• If you copy and paste the Temporary Password, make sure you are not copying and pasting a space or period.

If you continue having trouble, call the number on the back of your card for assistance.

You will need to set up a PASSWORD to enter this site. To set up a password, go to the log in screen and enter your card number under “First Time Login”. At this point you will validate your card and set up your PASSWORD. Your password must be 8 to 12 characters long, must include both alphabetic and numeric characters, and at least one capital letter and one lowercase letter.

If you have never logged in to this website with your current card number, you will need to go to the log in screen and enter your card number under “First Time Login”. At this point you will validate your card and set up your PASSWORD. Your password must be 8 to 12 characters long, must include both alphabetic and numeric characters, and at least one capital letter and one lowercase letter.

If you receive an error message that says “What you entered does not match our records,” this could indicate you typed your card number incorrectly or you typed your password incorrectly. 

• Try re-entering your card number and password.  If you lock yourself out of your account, call the number on the back of your card for assistance.
• If you have forgotten your password, click on the Forgot Password link and follow the steps to request a temporary Password.